Job Title: Riley Center Hotel Supervisor
Location: Ft. Worth, TX
Job Type: Full-time, Exempt (Salaried)
Department: Riley Center Hotel
Date: 12/10/2025 Last Revision
Standard of Christian Commitment
The candidate must be a professing Christ follower who possesses a strong commitment to the mission and core values of Southwestern Seminary and Texas Baptist College, possess a clear understanding of Southern Baptist heritage and culture, and agrees to serve in accordance with and not contrary to the current edition of the Baptist Faith and Message.
Southwestern Seminary, an entity of the Southern Baptist Convention, is a confessional institution. While the Seminary serves the larger evangelical Christian community, employees must embrace the values and standards the Seminary represents as it fulfills its mission of shaping Christian leaders within our denominational context.
Since duties of this position require the employee to represent the Seminary to prospective and current students, candidates must abide by the Seminary bylaws, the Employee Handbook, and the current edition of the Baptist Faith and Message as a condition of employment.
Job Description
Job Summary
The Riley Center Hotel Supervisor is responsible for overseeing daily operations across reservations, guest services, and housekeeping to ensure a seamless and exceptional guest experience. This role manages the full reservation process and ensures accurate, efficient booking procedures. The ideal candidate is a hands-on leader with strong communication, organizational, and problem-solving skills. They will collaborate across departments, handle guest feedback, and uphold Southwestern Baptist Theological Seminary standards while promoting a positive and productive work environment. The Hotel Supervisor serves under the direct supervision of the Riley Center General Manager.
Key Responsibilities

• Articulate, maintain, and facilitate the highest standards of service and hospitality
  
• Oversee and manage the front desk team and housekeeping team
  
• Create and publish staff schedules and follow operational procedures
  
• Approve all time sheets, change requests, making adjustments to schedules as necessary so that they are aligned with the budgetary requirements
  
• Cultivate a positive and encouraging work environment that promotes hotel growth
  
• Engage in comprehensive training of front desk, hospitality, and housekeeping team
  
• Manage direct inventory of supplies, equipment, and guests' amenities
  
• Control and manage the budget of guest housing, supplies, and custodial
  
• Address and coordinate with the Facilities Maintenance department for any structural, mechanical, building related issues
  
• Comply with all safety, security, and cleanliness policies in accordance with Riley Center standards
  
• Partner with hotel and event staff to coordinate guests' stay, event activities, and client satisfaction
  
• Work with Riley Center management on ways to improve and elevate the overall satisfaction of The Riley Center through hotel and hospitality management
  
• Perform other related duties as assigned and specific to area of responsibility
  
• It is the employee and supervisor's shared responsibility to regularly meet to discuss performance, suggest job description updates and set mutually beneficial goals
  
• Perform additional tasks and responsibilities as assigned to support the team and institutional goals
  
  Supervisor / Leadership Responsibilities
  
  
  
  • The Riley Center Hotel Supervisor has direct oversight of the front desk and housekeeping teams
    
  • Responsible for decisions making to approve, scheduling staff events
    
  • The Riley Center Hotel Supervisor serves under the direct supervision of the Riley Center General Manager
    
  • Responsible for decision making related to customer service issues
    
  • Involved in budgetary decisions
    
    Specific Skills and Qualifications
    
    
    
    • High School Diploma or GED required. Bachelors preferred in hotel management, hospitality or related field
      
    • 2-4 years' experience preferred in hotel and/or hospitality
      
    • Understanding of hotel management best practices and relevant laws and guidelines
      
    • Excellent customer service and hospitality skills
      
    • Demonstrable aptitude in decision-making and problem-solving
      
    • Outstanding leadership skills and great attention to detail
      
    • Proficiency in Microsoft Office suite preferred; word, excel, teams, etc.
      
    • Knowledge of hotel management software (Cloud
      Beds) and payment systems is preferred
      
    • Flexible work schedule with hours at nights and weekends possible
      
    • Ability to multi-task, pay attention to detail, and be a team player
      
    • Expectation to strive for personal and professional growth in leadership and general ministry effectiveness
      
    • Successful completion of background check, MVR, and credit check may be required
      
      Work Environment / Physical Requirements
      
      
      
      • This position operates in a professional office and hospitality environment
        
      • Regularly required to communicate effectively in person, by phone, and via computer
        
      • Occasional lifting of up to 30 lbs. may be required; to assist with duties required of staff such as housekeeping or hotel rooms and common areas
        
      • Ability to use standard office equipment, including computers, phones, and printers
        
      • May need to traverse campus for meetings or assist guests; reasonable accommodations will be provided as necessary
        
      • Exposure to varying indoor and outdoor temperatures when assisting guests or performing duties outside the building
        
        Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
        Southwestern Baptist Theological Seminary will reasonably accommodate qualified individuals with a disability so they may perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to the institution. Contact human resources (HR) with any questions or requests for accommodation.
        About Southwestern Baptist Theological Seminary
        Southwestern Baptist Theological Seminary, established in 1908 under the visionary leadership of B.H. Carroll, was born out of the urgent need for trained ministers in America's rapidly growing Southwest. Initially part of Baylor University, the seminary became an independent institution in Waco before relocating to Fort Worth in 1910. Carroll's unwavering commitment to orthodoxy, gospel-centered education, and the Great Commission shaped the seminary's mission. Training God-called men and women for ministry, Southwestern has an expansive academic program training pastors, missionaries, and ministry leaders in theology, missions, evangelism, music and worship, and education. Today, it stands as a beacon of faithfulness, equipping generations to serve Christ's church globally.
        What We Offer
        Provided Benefits:
        Southwestern offers a best in class benefit package which includes family medical, family life insurance, long-term disability, 10% retirement contribution, HSA contributions, 3 weeks of paid time off, and 14 holidays.
        Voluntary Benefits:
        Southwestern offers access to voluntary products such as dental, vision, additional life insurance, HSA contributions, Flex accounts, retirement contributions, short term disability, personal accident, critical care, hospital indemnity, identity theft protection and pet insurance at reduced group rates for employees and their dependents.
        Campus Amenities:
        Our work environment benefits from a 37.5-hour workweek which upholds a Standard of Christian Commitment and enjoys a beautifully maintained campus free parking for full-time employees, access to our libraries, recreation and aerobics center, medical clinic, cafeteria and coffee shop, faculty and staff meal plans, and Employee Tuition Benefit (up to 50% discount).
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