This year has been one of unexpected change and adaptation to new normalcies. The retail industry has been no exception to the changes from these tumultuous past several months. With 2020 coming to an end soon, one more pivotal season remains for retailers before moving on to a new year. The holidays are known to be a time of booming sales for retailers
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The heart of brick-and-mortar stores is sales. From being an essential part in creating fantastic customer experience, to driving the store's revenue, sales associates are the engines that keep stores running. Sales may seem straightforward at first, but truly creating a great sales experience for each customer
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Any experienced retail worker can tell you that it's the customer that's the biggest part in a store's success. It's been said many times that "the customer is always right." However, working with customers is certainly not always easy. It can be incredibly challenging, and approaches need to vary from customer to
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Whether it is a small "mom and pop" retail shop, or a store that's part of a nationwide chain, customer service remains universally one of the most vital factors in the success of a retail business. As Bill Gates, founder of Microsoft, once stated, "Your most unhappy customers are your greatest source of learning."
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