Whether it is a small "mom and pop" retail shop, or a store that's part of a nationwide chain, customer service remains universally one of the most vital factors in the success of a retail business. As Bill Gates, founder of Microsoft, once stated, "Your most unhappy customers are your greatest source of learning."
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COVID-19 has served as a disruption to life across the globe, especially for American workers who have experienced layoffs and a job search in a heightened landscape. While many industries have experienced massive cutbacks over the last several months, retail businesses have remained some of the few that have continued to hire.
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Coronavirus has truly reshaped the country, leaving many job seekers lost amongst a changing landscape. Shutdowns across every state have caused a drastic change in businesses of all industries. Many companies, in response to lower consumer demand as well as facility shutdowns, have been forced to lay off employees.
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The last couple of months have undoubtedly been times of tumultuous change. COVID-19 has challenged all industries but has considerably changed things for the retail space. As a result of higher demand for groceries, medical supplies, and other essentials by consumers, the work volume has skyrocketed for retailers.
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