The Customer Service Specialist is responsible for servicing the needs of Johnston & Murphy customers and retail locations using excellent product knowledge and internal processes.
How You Will Make an Impact
- Handle incoming calls to process customer orders driven from catalog and web
- Answer inquiries by phone or e-mail from customers, retail stores and other departments concerning orders, shipments and returns.
- Meet individual and team customer focused goals
- Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
- Act as an ambassador for the brand to the outside world; adheres to an appropriate and effective set of core values.
- Effective communicator within the organization; build lasting and productive relationships with co-workers.
- Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure.
- Assist with special projects within the organization
Experience and Skills You'll Need to Have
- 1 year experience in a customer service, retail or sales related field
- High school diploma or equivalent, some college preferred.
- Effective interpersonal skills and customer focused attitude to contribute to the success of the team
- Must be able to work at least 25 hours weekly with various 5-hour shifts Monday - Friday between the hours of 7a-7p and 2 Saturdays monthly from 9a-2p.
Please note that this is a hybrid opportunity (3 days at home, 2 days in office) AFTER 60 days
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