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KC Master Club Fitter
Framingham, MA (USA)
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Company: Golf Galaxy Contact:
Post Date: 11/24/22 Phone:
Job Type: Full Time Fax:
Reference: MAa3Iv4f4a Mailing Address:

Description

At our Golf Galaxy locations, our mission is to be the Trusted Advisor for Golf enthusiasts at all skill levels by fitting, teaching and equipping them to play their best Golf. The Master Club Fitter is responsible for building golfer relationships and working one-on-one with the golfer and teammate to ensure a positive club fitting experience. The Master Club Fitter supports the Operations Sales Manager in achieving company objectives in sales performance, profit contribution and profit and loss controls by overseeing the sales effort in their department. The Master Club Fitter is responsible for training and certifying all club fitters and must focus on driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc.   Essential Functions:

  • Consistently analyzes Golf sales reports and data to understand business results and opportunities and communicating the results to the teammates.
  • Establishes and maintains effective relationships with athletes and gains their trust and respect by using diplomacy and tact; ensures that athletes are greeted and acknowledged' offers customers assistance as needed or requested.
  • Monitors the sales, customer service and operational efforts of the selling floor.
  • Point of contact for athletes and teammates to provide golf services knowledge and communicating the company’s golf services standards.
  • Maintains thorough knowledge of products and service, merchandise promotions, test merchandise and advertising.
  • Manages store services sales by performing customer club fittings and repairs Responsible for training teammates on all aspects of services; specialized selling techniques, services technology, etc.

 

All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary. 

  Qualifications

Success Profile :

  • Excellent Written and Verbal Communication Skills
  • ECustomer-service oriented
  • Strong Interpersonal & Client Consultation Skills
  • Supervisory & Leadership Capabilities
  • Problem solving & troubleshooting capabilities
  • Abilitiy to work effectively in a team environment In-depth analytical skills Strong detail orientation

 

DICK’S Sporting Goods is an Equal Opportunity Employer Committed to Inclusion and Diversity.


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