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Phoenix, AZ (USA)
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CUSTOMER SERVICE REPRESENTATIVE VERIFICATIONS TEAM
Customer Service Representative - Verification Team
LOOK NO FURTHER! If you are passionate about helping people we have the job for you.
Carvana Customer Service Verification Team will receive a competitive wage of $18.00/hour and a comprehensive benefits package listed below :
Interviewing via video (Zoom)
**Must live or be relocating within the Phoenix, Arizona metropolitan area**
Carvana - Tempe, 500 E Rio Salado Pkwy, Tempe, Arizona, 85281, US
Interview dress code:
Casual (come as you are, but please be presentable)
About the team and position:
As a Customer Service Advocate for our Verifications team you will report to a Customer Service Lead. You will be responsible for educating customers on the underwriting process and reviewing account documents to assess risk. Verification Advocates describe themselves as detail-oriented, personable, and tenacious problem solvers!
Auto loans can be confusing and complicated - our verification team helps simplify the process and ensures our customers are set up for success in their loan. This is a phone-based, customer-facing role where you will be responsible for
What you'll be doing as a Customer Service Representative on our Verifications Team
What you need to be successful as a Customer Service representative on our Verifications team.
What we require:
Would be nice to have:
Carvana is fast-paced, dynamic, and ever-changing. This is a full-time, hourly position. Our work hours will flex up during busy months (Tax Season/Black Friday) and flex down certain times of year due to seasonality. There will be opportunities for overtime as demand goes up. Depending on volume, mandatory overtime may be required during certain times of the year. Zagging Forward is our jam and we ask a lot from our team when it comes to flexibility!
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.