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Customer Service Representative Luxury Retail (Remote)
Orlando, FL (USA)
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Company: VIPdesk Connect Contact:
Post Date: 09/09/21 Phone:
Job Type: Full Time, Temporary/Seasonal Fax:
Reference: 418-SPJ Mailing Address:

Job Description:
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The Remote, Seasonal Customer Service Representative Luxury Retail provides elevated customer service for customers via all communications channels (phone, email, and chat). Dedicated to an exclusive global luxury retail brand, the Seasonal Customer Service Representative assists with all aspects of customer service and order placement. The Seasonal Customer Service Representative assists customers in a courteous and professional manner that supports brand standards providing world-class customer service.

This is a Seasonal Remote/Work From Home position and a direct hire position with a client. We are assisting our client recruit for these full-time remote positions.


Convey energy, excitement, authenticity, and a deep appreciation for the luxury retail brand
Share enthusiasm for the brand and products
Utilize proactive and intuitive techniques to increase customer experience by providing suggestions for products
Retain deep knowledge of products with the ability to convey features and benefits
Thrive in an environment with high performance standards
Communicate with clients and exhibit empathy
Apply high-quality customer service guidelines and policies
Ability to exercise independent judgment and discretion
Embrace the commitment to customer service and nourish brand loyalty

Job Requirements:

High school diploma or equivalent, some college preferred
3 years of Customer Service experience
Contact Center experience
Superior verbal and written communication skills
Excellent listening skills with the ability to demonstrate understanding of the customer's needs
Strong problem solving
Patience and empathy
Positive attitude with a customer-service orientation
Detail oriented with a focus on quality and accuracy, ability to multitask
Strong sense of urgency and commitment to excellence
Able to use effective and probing questioning and listening techniques to identify customer needs
Curious, confident, and driven to find solutions to customer issues
Able to learn and work independently and exhibit ownership as well as in a team environment


Experience with e-commerce retail
Experience with luxury brands
Genuine passion for fashion and luxury goods
Experience providing live chat customer support

VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V

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