|Customer Service Representative (Remote)
Clarksville, TN (USA)
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At VIPdesk, we believe brand loyalty is built with every customer interaction. Each experience is an opportunity to reinforce a customer's love for a brand. And no matter how leading edge our technology is, it will never replace the power of the one-to-one connection. It's why we've built a culture that cares. It's why our team knows how to connect with customers, human to human.
At VIPdesk, we believe in creating a supportive workplace where we listen to one another, where all feel comfortable sharing ideas, where we work together to achieve our goals and share in the celebration of our successes. We believe that positive energy leads to team member innovation, creativity, and above all, happiness.
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The Remote (at-home) CHANEL Customer Service Representative provides elevated customer service for Chanel's customers via all communications channels (phone, email, and chat). Dedicated to this exclusive brand, the Remote CHANEL Customer Service Representative assists with all aspects of service across Fashion, Boutiques, Watches & Fine Jewelry, and E-commerce. The CHANEL Customer Service Representative assists customers in a courteous and professional manner that supports Chanel's brand standards providing world-class customer service.
This position provides an opportunity for growth through the acquisition of additional skills. The Chanel Customer Service Representative begins with training for Fashion and builds upon this foundation. Each new skill requires additional specialized, formal training and certification.
What You'll Do
Convey energy, excitement, authenticity, and a deep appreciation for the timeless elegance of Chanel
Share enthusiasm for Chanel through love and romance of products
Utilize proactive and intuitive techniques to increase customer experience by providing suggestions for products
Retain deep knowledge of Chanel's products with the ability to convey features and benefits
Thrive in an environment with high performance standards
Communicate with clients and exhibit empathy
Apply high-quality customer service guidelines and policies
Ability to exercise independent judgment and discretion
Embrace the commitment to customer service and nourish brand loyalty
High school diploma or equivalent, some college preferred
3 years of Customer Service experience
Contact Center experience
Superior verbal and written communication skills
Excellent listening skills with the ability to demonstrate understanding of the customer's needs
Strong problem solving
Patience and empathy
Positive attitude with a customer-service orientation
Detail oriented with a focus on quality and accuracy, ability to multitask
Strong sense of urgency and commitment to excellence
Savviness and experience with Microsoft products and cloud technology is essential to use multiple systems
Must have a home-office environment, internet connection, USB headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements
Currently reside in AZ, FL, GA, IL, IN, MD, NV, NM, NJ, NY, NC, OH, TN, TX, UT, VA, or WI
Experience with e-commerce retail
Experience with luxury brands
Genuine passion for fashion, fragrance, cosmetics, and luxury goods
Experience providing live chat customer support
Paid Time Off
Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance, accident/critical illness insurance