|Customer Support Specialist - DIY Help Desk
Kansas, MO (USA)
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What you'll do...
H&R Block, the world's leader in tax preparation services, is looking for a Senior Support Specialist - DIY Help Desk - Seasonal. This position is located at our corporate headquarters, in the premier downtown Power & Light district of Kansas City. We offer shift differential pay for mid, evening and weekend shifts, an onsite fitness center, company cafeteria, free covered parking flexible work schedules, paid training and opportunities for free or discounted tickets to a variety of entertainment venues and shows.
About H&R Block
People are often surprised when they begin working here. Maybe it's because the company founded by two brothers in 1955 still has the feeling of a family, or it could be our high-ambition associates who believe in our purpose and core values. Our company is forward thinking and innovative. Our leadership is accessible. Our associates are welcoming and bring unique and diverse perspectives. We believe we are better together!
We help our clients and inspire confidence in their lives so they can do more for their families and communities...but the work we do here is so much more. We are curious, creative and determined to be the best we can be. Now that is something to feel great about!
What you'll do...
The Senior Support Specialist - DIY Help Desk seasonal associate provides advanced client support by communicating via phone, email or chat with external clients requiring assistance of information on the DIY online and software tax products. Interprets clients' needs and utilizes software solutions and troubleshooting skills to identify practical solutions. Utilizes software solutions, knowledge base, and computer systems to resolve and track user incidents. Identify potential security issues and escalates issues appropriately to business partners, including partnering with developers and other lines of business.
What you'll bring to the role...
• High school diploma or equivalent.
• Two years experience in an in-bound call center environment.
• Two years experience supporting Microsoft operating systems, networking connectivity, computer peripheral equipment and software applications.
• Ability to communicate clearly and calmly on the telephone, email and chat and to use effective customer service techniques with clients who may be under stress.
• Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.
• Prefer two or more years experience in an in-bound help desk role and/or call center environment.
About H&R Block...
We're here to live our purpose-to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.
We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company-one that defined an industry and is now leading its transformation.
What you'll bring to the team...