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Client Conversion Specialist
Portland, ME (USA)
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Company: H&R Block Contact:
Post Date: 05/06/21 Phone:
Job Type: Full Time Fax:
Reference: MEa1oIEY2B Mailing Address:

What you'll do...

You'll be an integral part of showcasing our passion and pride and delivering on our purpose - to provide help and inspire confidence in our clients and communities everywhere.

Joining H&R Block as a seasonal Client Care Specialist means you'll relentlessly focus on how to wow clients now, and in the future. You'll need the ability to work a flexible schedule during the extended tax season.

If the typical year-round 9-5 isn't for you, this seasonal position provides the freedom, flexibility, and extra earnings you'll need to embrace what makes your life uniquely yours. After successfully working the extended tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement.

Day to day, you'll...
  • Greet clients in a personalized, friendly, and inviting manner
  • Match clients with the best-suited tax professional for their needs and aid in converting clients that are on hold
  • Answer incoming calls and provide support for external calling campaigns
  • Schedule clients how they would like to be scheduled, including promoting virtual tools
  • Handle client exits by ensuring all current and future needs are met
  • Maintain office cleanliness and organization of resources with team members
  • Other duties as assigned


About H&R Block...

We are here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation.

It would be even better if you also had...

  • Sales and/or marketing experience
  • Ability to multi-task
  • Strong organizational and time-management skills
  • Knowledge and experience with a Windows based computer system


  • Bilingual candidates strongly encouraged to apply!


What you'll bring to the team...

  • High school diploma or equivalent
  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment

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