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Director, Customer Service & Logistics Center of Excellence
East Hanover, NJ (USA)
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Company: Mondelez Contact:
Post Date: 02/22/21 Phone:
Job Type: Part Time Fax:
Reference: NJ6VSriocI Mailing Address:

Job Description

Join our Mission to Lead the Future of Snacking. Make It Possible.

The Director of Customer Service & Logistics (CS&L) Center of Excellence (COE) is a dynamic role with broad responsibilities with main areas of focus being to develop and implement our US CS&L Strategic Roadmap, Logistics Flow and Solutions, Customer Innovations, Productivity and People Capabilities & Technology to support our vision to become a Customer Driven Supply Chain.

The Director of CS&L COE will support our mission by increasing connectivity between our Logistics Operations and our Customer and Consumers. The Director will drive advanced analytic capabilities across the CS&L organization, streamline our project management capabilities into the COE where we can increase expertise and effectiveness, and lead a team to define the best in class capabilities across business process and digital capabilities to enable CS&L to be even more focused on our priorities and our Customers.

This role is responsible for connecting with cross functional teams throughout the supply chain and partner with Sales Retail Operations to ensure good E2E decisions are being made and setting up programs to control a US budget of $800MM+ and drive profitability and Growth. The CS&L COE is also responsible for utilizing and implementing IL6s methods to drive operational excellence across the Logistics Operations network, eradicating losses and drive productivity initiatives and will oversee our planned CS&L DSD Logistics site roll out in 2021. They are internally and externally focused looking for optimal supply chain solutions to deliver service and cost controls. The team collaborates & influences across all the functions within the organization to succeed.

This team is responsible for shape the strategy of logistics operations, developing partnerships internally and externally to deliver core metrics. They are the subject matter experts in the organization around US Mondelez Distribution & Transportation processes, costs and ways of working.
  • Collaborates across MSC, Finance & Commercial teams to ensure distribution and transportation connectivity to ensure impacts of business decisions are fully understood
  • Develop, monitor and educate the organization on key Logistics KPI metrics that will drive the best performance in the integrated supply chain.
  • Jointly manage key Supplier Relationships with Logistics Operations & Procurement
  • Lead the NA Logistics Technology Optimization team & roadmap; including the implementation of SAP eWM & Oracle Transportation's future state
  • Builds IL6s Capabilities for the Logistics function, along with standard SOP's to eradicate Waste

More about this role

  • Bachelor's Degree - 4 years
  • 15 years of experience
  • Ability to effectively work under pressure, managing multiple and changing priorities with strong achievement and results orientation
  • Highly developed leadership and communication skills, the ability to motivate a staff, get things done through direct and indirect teams
  • Managing and being a budget owner is required.
  • Excellent verbal and written communication skills with ability to tailor messages to different audiences
  • Ability to work in an incredibly fast-paced, sometimes ambiguous work environment with action-orientation and drive
  • Ability to implement process improvements and evaluation metrics, while analyzing workflows and communicating changes in an effective manner.
  • Possess extreme attention to detail, a sense of urgency, reliability, and commitment to mastering your work
  • Demonstrate strong judgment in decision making and have exceptional time management and prioritization skills; able to see the "big picture" and the details
  • Maintain professional discretion with sensitive and highly confidential information at all levels

  • Strategic and Business transformation experience
  • Logistics operations and development experience across different route to markets (DSD and Warehouse)

Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy

Business Unit Summary

The United States is the largest market in the Mondelez International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands-including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products -are close at hand for our consumers across the country.

Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Job Type


Warehousing & Logistics Operations Management

Customer Service & Logistics

Minimum age requirement for this opportunity is 18 years old

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