|Director, Customer Service & Logistics Center of Excellence
East Hanover, NJ (USA)
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Join our Mission to Lead the Future of Snacking. Make It Possible.
The Director of Customer Service & Logistics (CS&L) Center of Excellence (COE) is a dynamic role with broad responsibilities with main areas of focus being to develop and implement our US CS&L Strategic Roadmap, Logistics Flow and Solutions, Customer Innovations, Productivity and People Capabilities & Technology to support our vision to become a Customer Driven Supply Chain.
The Director of CS&L COE will support our mission by increasing connectivity between our Logistics Operations and our Customer and Consumers. The Director will drive advanced analytic capabilities across the CS&L organization, streamline our project management capabilities into the COE where we can increase expertise and effectiveness, and lead a team to define the best in class capabilities across business process and digital capabilities to enable CS&L to be even more focused on our priorities and our Customers.
This role is responsible for connecting with cross functional teams throughout the supply chain and partner with Sales Retail Operations to ensure good E2E decisions are being made and setting up programs to control a US budget of $800MM+ and drive profitability and Growth. The CS&L COE is also responsible for utilizing and implementing IL6s methods to drive operational excellence across the Logistics Operations network, eradicating losses and drive productivity initiatives and will oversee our planned CS&L DSD Logistics site roll out in 2021. They are internally and externally focused looking for optimal supply chain solutions to deliver service and cost controls. The team collaborates & influences across all the functions within the organization to succeed.
This team is responsible for shape the strategy of logistics operations, developing partnerships internally and externally to deliver core metrics. They are the subject matter experts in the organization around US Mondelez Distribution & Transportation processes, costs and ways of working.
More about this role
Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy
Business Unit Summary
The United States is the largest market in the Mondelez International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands-including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products -are close at hand for our consumers across the country.
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.
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