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Call Center Customer Service Representative
Bensalem, PA (USA)
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Company: Green Drop Contact:
Post Date: 02/13/21 Phone:
Job Type: Full Time Fax:
Reference: Bensalem, PA Mailing Address:

Call Center Customer Service Representative

GreenDrop LLC has been selected by the American Red Cross, the Military Order of the Purple Heart, the National Federation of the Blind and the Society of St. Vincent de Paul of Philadelphia, to raise funds through the generation and collection of donated clothing and household items. Donated items are converted into critical dollars for these organizations to assist them in upholding their mission and programs for supporting American veterans, the nation's blind and neighbors in need. Come join the GreenDrop Telemarketing Team where you can help some great American charities and improve the environment at the same time!

In this role, you will be responsible for conducting outbound and/or inbound phone calls for the purpose of soliciting donations of clothing and household items for the charities that GreenDrop supports. This position is also responsible for scheduling pickups for Donors who would like to donate to the charity.

The schedule for this position is Monday through Friday, 8:30 AM - 5:00 PM, with the potential of every other Saturday available as needed.

The pay rate for this role is $10/hr

About the Job:
  • Answer mid volume Inbound or conduct Outbound Phone Calls with previous or prospective donors.
  • Accurately enter Donor information within internal database.
  • Schedule Donor Pickups of donations, retaining details regarding contact information, size of donation, location of donation, confirming contact information, etc.
  • Removing Donors from our Call List by request.
  • Casual work environment
  • Entry Level, First Job, No Experience Opportunity

Skills you have:
  • Customer Service experience (preferred, not required)
  • Data Entry experience (preferred, not required)
  • Telephone Etiquette
  • Strong Data Entry/ Computer Skills (accurate Typing and Donor Information management)
  • Strong Phone Communication and Active Listening Skills (Answering Donor questions regarding GreenDrop and Supporting Charities.)
  • Reliability and Good Work Ethic
  • Veterans and Retirees encouraged to apply

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