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Company: First Transit Contact:
Post Date: 10/18/20 Phone:
Job Type: Full Time Fax:
Reference: MNetY34N2T Mailing Address:

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In this position, you will be the primary contact for our Spring Street Location.  The Dispatcher assures all routes are filled as assigned and bus operators are provided with timely instructions and responses to requests for operational information throughout the day.  This position also responds to customer and team inquiries. We hire individuals who make safety and customer service their top priorities. First Transit is looking for you! If you have the drive, confidence, and determination to succeed, then this a great advancement opportunity!

At First Transit, we are proud to offer:

  • Competitive pay rates
  • Tremendous career advancement opportunities due to a strong presence across North America.
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan
  • A great work environment.

Dispatcher Responsibilities:

  • Maintains customer schedules, resolve service issues, and provide excellent customer service 
  • Oversees road service over assigned carriers by tracking trip performance measures, etc.
  • Dispatching and daily scheduling of drivers. Complete a variety of daily reports and clerical duties. Handles breakdowns and emergency situations. 
  • Uses computer system to retrieve scheduled information.  Uses reference material to quickly and accurately determine the best method to assist client.
  • Provides excellent customer service to passengers
  • Completes a variety of daily reports and clerical duties
  • Answers and directs business calls to appropriate personnel

 Dispatcher Experience & Skills:

  • Must have 3 years in the transit field.
  • High school diploma or equivalent.
  • Excellent phone demeanor and customer service skills
  • Ability to work independently
  • Excellent verbal, interpersonal, judgment and problem solving abilities
  • Has customer service experience

FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status

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