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Holiday Omni (Fulfillment) Lead
Natick, MA (USA)
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Company: Dick's Sporting Goods Contact:
Post Date: 10/17/20 Phone:
Job Type: Full Time Fax:
Reference: MAAi2Bs0I8 Mailing Address:


This position is responsible for leading and coordinating all omni-channel activities in the store including: Curbside Pick-up, Ship-from-Store (SFS) and Buy Online Pick-up In-Store (BOPIS).  Responsibilities also include conducting loss prevention procedures related to omni-channel activities and training associates on omni-channel tasks.


Omni-Channel Lead Tasks:

  • Effectively lead associates through the daily SFS pick and pack process according to company standard operating procedures

  • Ensure a sufficient quantity of SFS supplies are on hand to meet demand (bags, boxes, packing tape, toner, free return labels, etc.)

  • Assist in the completion of incoming BOPIS orders including picking, pack, and staging the orders for customer pickup

  • Support the Customer Pickup Process of BOPIS orders by retrieving orders from the stage/holding area in a timely manner

  • Complete the BOPIS aged order review on a daily basis including review of orders, changing status in the system and returning product to the sales floor

  • Provide feedback to the management team on the omni-channel activities that are occurring in the store

  • Complete daily FedEx Box Count Audits according to company Inventory Control and Loss Prevention standards

  • Maintain the SFS Box Count and Store Manager Box Audit Binder to company standards

  • Assist in the completion of SFS box audits according to company standards

  • Train associates on the SFS and BOPIS system and the documented Standard Operating Procedures


Success Profile:

  • Flexible availability - including early morning, nights/overnights, weekend, and holidays
  • Customer-service oriented
  • Problem solving and troubleshooting capabilities
  • Strong details orientation
  • Superior organizational abilities
  • Process and Procedure oriented

DICK'S Sporting Goods is an Equal Opportunity Employer.

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