|Client Retention Specialist
Kansas City, MO (USA)
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|What you'll do...
The Client Retention Specialist will be responsible for reaching out to clients who are "at risk" of discontinuing service or who may have already discontinued service, in an effort to retain them through a positive and empathetic approach. Conduct outbound calls to clients and provide first call resolution to retain client's loyalty.
ESSENTIAL DUTIES AND RESPONSIBILITIES
What you'll bring to the team...
About H&R Block...
H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world.We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.