|Customer Service Lead, Full Time - Greece, NY!
Greece, NY (USA)
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|Company:||Maines Paper & Food, Inc.||Contact:|
|Job Type:||Full Time||Fax:|
Due to new Customer Partnerships we are growing and expanding our business and as a result, we are looking for new talent to join our team!
The Customer Service Lead assists and supports all customer relations and distributor sales representatives to promote sales and profits. This role is responsible for answering customer and sales personnel questions, addressing customer requests and issues, communicating matters of significance to appropriate personnel, and addressing any concerns related to the delivery of orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS, KNOWLEDGE, and SKILLS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the qualifications, knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Ability to maintain a positive and professional demeanor at all times. Must interact diplomatically with internal and external customers. Must possess a pleasant telephone manner with strong verbal and written communication skills presenting information in a clear and concise manner. Strong attention to detail and accuracy. Customer service focused with strong organization, time management, and follow up skills. Strong computer skills including MS Office Suite and SAP.
EDUCATION and/or EXPERIENCE:
Associate's degree with a minimum of one (1) year experience in a customer service capacity; or equivalent combination of education and experience.
WORK ENVIRONMENT / PHYSICAL DEMANDS:
The work environment characteristics and physical demands described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and stand. The employee frequently is required to walk, use hands and fingers, handle objects or controls, talk and hear, stand, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The noise level in the work environment is usually moderate.
If you're looking for challenge, growth, and genuine job satisfaction, then look to Maines!