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Customer Service Lead, Full Time - Greece, NY!
Greece, NY (USA)
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Company: Maines Paper & Food, Inc. Contact:
Post Date: 03/23/20 Phone:
Job Type: Full Time Fax:
Reference: NY8E2wkPwz Mailing Address:

Due to new Customer Partnerships we are growing and expanding our business and as a result, we are looking for new talent to join our team!

The Customer Service Lead assists and supports all customer relations and distributor sales representatives to promote sales and profits. This role is responsible for answering customer and sales personnel questions, addressing customer requests and issues, communicating matters of significance to appropriate personnel, and addressing any concerns related to the delivery of orders.



  • Daily communication with customers and sales personnel for the purpose of taking orders.

  • Support DSRs relationship with customer by acting as a backup for required communications with customers.

  • Add items to an order.

  • Use suggestive selling techniques with customers to increase sales and profits.

  • Demonstrate professional telephone skills in all interactions with internal and external customers.

  • Handle all customer complaints and inquiries.

  • Handle pricing inquiries.

  • Process credit memos for product pick-up and pricing errors/credits.

  • Fax material to customers at the direction of the DSM.

  • Take care of out of stocks by calling the customer, and/or making or suggesting suitable sub.

  • Accept orders for special two day meat orders.

  • Take special order requests from DSRs.

  • Help in providing samples at the request of DSRs.

  • Fill out order release forms for off day deliveries.

  • Assist at the customer service window.

  • Assist brokers and vendors obtaining products or samples.

  • Assist with all incoming calls into the department.

  • Communication with customers and DSR's regarding out of stocks, special orders and special delivery requests.

  • Communication with customers of delivery schedule changes due to holidays and mechanical problems.

  • Assists the Customer Service Manager/Director with scheduling of CSR's for complete coverage of the phones.

  • Fields questions from the CSR's before going to the Manager/Director

  • Complete special projects and other duties as assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the qualifications, knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


Ability to maintain a positive and professional demeanor at all times. Must interact diplomatically with internal and external customers. Must possess a pleasant telephone manner with strong verbal and written communication skills presenting information in a clear and concise manner. Strong attention to detail and accuracy. Customer service focused with strong organization, time management, and follow up skills. Strong computer skills including MS Office Suite and SAP.



Associate's degree with a minimum of one (1) year experience in a customer service capacity; or equivalent combination of education and experience.



The work environment characteristics and physical demands described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to sit and stand. The employee frequently is required to walk, use hands and fingers, handle objects or controls, talk and hear, stand, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The noise level in the work environment is usually moderate.



  • Medical/Pharmacy Plans

  • Dental Plans

  • Vision Plan

  • Telemedicine

  • FSA, HAS and DCFSA

  • Company Paid Life and AD&D Insurance

  • Company Paid Premiums for Basic STD & LTD

  • Optional Accident & Critical Illness Coverage

  • Company Paid EAP and Wellness Programs

  • 401(K) Retirement Plan

  • Direct Deposit

  • Educational Reimbursement

  • Home & Auto Group Insurance Discount

  • Pet Insurance

  • Legal Insurance

  • Educational Assistance and Tuition Reimbursement

  • Company Paid Vacation & Personal Time

  • Adoption Financial Assistance

  • Cellphone Carrier Discounts

  • Sunglass Discount

  • Excellent Advancement Opportunities

If you're looking for challenge, growth, and genuine job satisfaction, then look to Maines!

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