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Lead Designer
Kansas City, MO (USA)
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Company: H&R BLOCK Contact:
Post Date: 02/19/20 Phone:
Job Type: Part Time Fax:
Reference: MOCWKT03oq Mailing Address:

What you'll do...

H&R Block, the world's leader in tax preparation services, is looking for a dynamic Lead Designerto help take our experiences and services to the next level.

The Lead Designer will be a key role in H&R Block's mission to transform the brand from seasonal tax prep to a year-round financial services provider in both the digital and physical retail space. This position will lead a design team of designers, content strategists and researchers with a goal to deliver world-class client and associate experiences, reporting to the Head of Design.

  • Partner with UX research and strategy to identify key experiences for your team to design against
  • Lead the end-to-end design process with a particular strength in product and service design
  • Understand the user journey and craft curated experiences that remove pain points
  • Enhance CX in both the digital and retail channels, driving higher results on metrics such as conversion rates and customer engagement.
  • Partner with designers, developers and product managers to create shared solutions
  • Stay up to date with the most recent design and technology trends
  • Analyze the audience and listen carefully to the problems our clients and associates are facing while advocating for innovative customer-centric solutions
  • Serve as a design subject matter expert and thought leader across the company as well as the broader design community



What you'll bring to the team...

  • 6+ years of hands-on professional experience as a UX, UI or Interaction Designer
  • Strong ability to lead and mentor designers
  • A strong passion for working with (and simplifying) complex problems that span multiple products
  • Great communicator that listens carefully and communicates clearly
  • Unwavering passion to deliver beautiful products and services that delight our clients

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