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Survey Clerk
SPRINGFIELD, MO (USA)
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Company: O'Reilly Auto Parts Contact:
Post Date: 02/14/20 Phone:
Job Type: Full Time Fax:
Reference: MOobEFGLYu Mailing Address:

The Survey Clerk participates in our monthly "Rock the Call" program by posing as a retail customer on the phone and inquiring about a part. The Survey Clerk completes a survey form that rates the overall customer service experience by giving a score to each store called. The ideal candidate will be organized, professional, and have good verbal and written communication skills. 

Essential Job Functions

  • Create, develop, and maintain good customer and team member relations.
  • Anonymously call O'Reilly store locations for parts and rate the team member who answers the phone on procedures that were followed.
  • Complete a computerized rating or "score" card while conversing with the team member on the phone.
  • File and maintain paperwork both alphabetically and numerically.
  • Prepare and send You Rock awards (100% scores) to District Managers at the end of each month.
  • Assemble various training material packets for store use. 

Skills/Qualifications

  • Basic keyboard and data entry skills.
  • Basic word processing and spreadsheet computer skills.
  • Ability to meet minimal demands for deadlines and perform under close supervision. 
  • Basic knowledge of office and PC equipment.
  • Good verbal and written communication and interpersonal skills.
  • High school diploma or equivalent. 
  • English/Spanish bilingual a plus.  

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