|Senior Workforce Analyst
Kansas City, MO (USA)
|Send this Job to a Friend|
|Job Type:||Part Time||Fax:|
|What you'll do...
The Sr. Workforce Analyst is responsible for providing analysis and scheduling recommendations to mobilize contact center agents in multiple service center sites across the globe. The Sr. Workforce Analyst plays a critical role by ensuring the right number of agents is staffed at the right time, in the right place for inbound service demand and associated back office processing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
What you'll bring to the team...
Education Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
About H&R Block...
H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.