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Customer Service Representative
Glenwillow, OH (USA)
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Company: Core-Mark International, Inc. Contact:
Post Date: 09/11/19 Phone:
Job Type: Full Time Fax:
Reference: OHeAW7QtGb Mailing Address:


Discover the power of one and all at Core-Mark

Come join the team that has been empowering customers, investing in people and serving communities for 130 years. The Power of One. Strengthen By All.

Job Details

Description

  • This position includes but is not limited to the following responsibilities:

  • Process and enter all customer orders, credits and mispicks. Generate related paperwork and necessary information required for processing customer issues.
  • Coordinate special shipping requests with the warehouse, transportation and data processing departments, expediting orders as deemed necessary.
  • Interacting with sales force and merchandisers for requests made in order to insure that customer service standards are being met.
  • Respond promptly to special needs expressed by Purchasing and Marketing departments.
  • Maintain a good working relationship with customers by responding to all inquiries and concerns related to order processing, invoice adjustments, shipments, inventory counts, etc. in a courteous and efficient manner.
  • Report customer feedback through action reports, voice mail message to sales and inter-office interaction with management including any signs of customer dissatisfaction.
  • Oversee all paperwork associated with orders and maintain corresponding files.
  • Answer telephone calls and operate various types of office equipment necessary to perform duties.
  • Effective correspondence with customers as required
  • Prepare reports concerning customer service activities as required by supervisors.
  • Perform these and other tasks as assigned.

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