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Customer Service Supervisor
Portland, OR (USA)
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Company: Core-Mark International, Inc. Contact:
Post Date: 09/10/19 Phone:
Job Type: Full Time Fax:
Reference: ORo0QtwXqk Mailing Address:


Discover the power of one and all at Core-Mark

Come join the team that has been empowering customers, investing in people and serving communities for 130 years. The Power of One. Strengthen By All.

Job Details

Description

In addition to steady hours and competitive pay, our customer service workers also get:

- Generous medical, dental & vision coverage ($60 to $190 per month depending on plan selected)
- 401(k) retirement savings with employer matching and immediate vesting
- Tuition reimbursement
- Permanent full time positions
- New breakroom
- A history of promoting from within
- Family like work environment

Job Description


Customer Service Manager Job Responsibilities:

- Accomplishes customer service human resource objectives by recruiting, selecting, orienting,
training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating
job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and
reviewing compensation actions; enforcing policies and procedures.

- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing
production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing
change.

- Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; bench-marking best practices;
analyzing information and applications.

- Improves customer service quality results by studying, evaluating, and re-designing processes;
establishing and communicating service metrics; monitoring and analyzing results; implementing
changes.

- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

- Review time & attendance; manage overtime; add paid time off; add missed punches; run time
sheets for the department; review employee time off.


Customer Service Supervisor Skills and Qualifications:

Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Analyzing Information, Developing Standards, Help Desk Experience, Emphasizing Excellence

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