Home
hourly retail job search retail job seekers
retail management job search retail employers
HR Specialist - Call Center (Seasonal)
Kansas City, MO (USA)
Send this Job to a Friend

Company: H&R BLOCK Contact:
Post Date: 09/09/19 Phone:
Job Type: Full Time Fax:
Reference: MOErkwUQkh Mailing Address:

H&R Block, the world's leader in tax preparation services, is looking for a Seasonal HR Specialist for our People Center in downtown Kansas City.As an HRSpecialistyou'll be responsible for the timely and accurate resolution of customer care cases and other HR systems transactions.HR Specialistsutilizevarious data sources to properly analyze the problem, determine the best method to resolve, document the situation, andpresentdetailed explanation to the associate. This position may last up to ten months.

What you'll do
  • Responsible for the timely resolution of customer care cases and other HR systems transactions
  • Utilize various data sources to properly analyze the problem, determine the best method to resolve, document the situation, and present a detailed explanation to the associate
  • Conduct research and ensuresaccuracyand reasonableness of data
  • Validate that all appropriate data sources have been utilized in the resolution of each case
  • Act as a contact for escalated cases coming from Payroll and Tax Operations associates at World Headquarters and in the field
  • Identify issues which may cause a large number of cases to be opened. Determines preventative measures to help alleviate core issues.
  • Identifymostcommon reasons for cases
  • Determinepossiblelong-term solution for each common reason
  • Make recommendation to management on how best to reducenumberof cases in the future
  • Other duties as assigned

What you'll bring to the role
  • A minimum of two years of related experience in customer service, HR systems, or payroll
  • Knowledge of basic HR or payroll policies, procedures, and techniques (preferred)
  • Ability to apply mathematical operations
  • Ability to critically analyze reports
  • Ability to use a systematic approach in solving problems through analysis and evaluation of alternative solutions
  • Ability to handle multiple tasks and projects simultaneously
  • Effective oral, written, and interpersonal communication skills
  • Ability to interact effectively with all levels of the company
  • Ability to work effectively in a diverse work group as a member of a team

Apply Online

First Name:
Last Name:
Email Address:
City:
State/Province: