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Merchandise Manager
Chicago, IL (USA)
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Company: Art Institute of Chicago Contact:
Post Date: 07/10/19 Phone:
Job Type: Full Time Fax:
Reference: Mailing Address:

Merchandise Manager

Company Profile:

The Art Institute of Chicago, founded in 1879, is a world-renowned art museum housing one of the largest permanent collections in the United States. An encyclopedic museum, the Art Institute collects, preserves, and interprets works in every medium from all cultures and historical periods. With a collection of approximately 300,000 art works and artifacts, the museum has particularly strong holdings in Impressionist and Post-Impressionist painting, contemporary art, early 20th century European painting and sculpture, Japanese prints, and photography. The museum's 2009 addition, the Modern Wing, features the latest in green museum technology and 264,000 square feet dedicated to modern and contemporary art, photography, architecture and design, and new museum education facilities. In addition to displaying its permanent collection, the Art Institute mounts more than 30 special exhibitions per year and features lectures, gallery tours, and special performances on a daily basis

Basic Function:

Drive sales via the Museum Shop retail locations, delivering budgeted profit contribution. Responsible for all necessary daily functions that relate to maximizing the sales and profitability of the selling floor, including maintaining proper stock levels and presentation standards . Key communicator to merchant group on product feedback and strategic opportunities. Work directly with sales staff on the floor, to maximize sales and profitability through product knowledge training to enhance the customer experience.

Primary Duties and Responsibilities:
  • Responsible for meeting and/or exceeding sales goals.
  • Drives business in the stores by recommending new merchandise, monitoring replenishment and stock levels of existing goods, analyzing merchandising inventory mix including markdown recommendations and by continually seeking opportunities for generating increased shop traffic.
  • Manage stock flow with proper inventory controls, to meet and exceed sales and profit goals.
  • Work with the merchant team to drive business opportunities thru merchandise recommendation, tum, product knowledge, display and development.
  • Analyze selling results and respond to trends in the business.
  • Responsible for morning product knowledge training sessions for sales staff to help them to provide excellent customer service.
  • Work with all levels of staff to provide a positive visitor experience for the public.
  • Advise management of policy and procedural changes that might improve the visitor experience.
  • Develop and implement all merchandise themes within each retail location.
  • Manage signing standards and the promotional calendar.
  • Educate selling team on presentation standards and reinforce daily stock keeping disciplines.
  • Responsible for customer service and for promoting and environment where the customer experience is the priority.
  • Work with selling assistants to help provide all tools, training and guidance to exceed customer expectations.
  • Acts as the museum customer service representative.
  • Assists with any visitor/customer or staff problem as necessary.
  • Guides staff to assist all visitors/customers and staff in consistently courteous and friendly manner.
  • Ensures that all sales staff adheres to AIC policies, procedures and departmental practices and policies, and that effective disciplinary measures are carried out on a timely basis.
  • Responsible for maximizing financial return through the control of expenses and reduced shrink.

In conjunction with (or in the absence of the Operations Manager):
  • Responsible for opening and closing the shops and ticket counters for daily business .
  • Opens and balances safes daily and ensures that all sales staff are given their "bank" for the appropriate cash register.
  • Banks out all sales staff at end of day and prepares all end of day paperwork and audit forms if necessary.
  • Ensure that the sales staff maintain a proper bank by making scheduled change runs.
  • Will perform random register audits daily: Balance and verify overage/shortage in daily register deposits. Secures banks and deposits in safe at end of day . Takes deposits to Accounting, daily. Safe guards all financial policies. Processes all post-voids and price changes. Reviews daily post void reports and verifies inventory as needed .
  • Adheres to all AIC security policies and procedures, along with Visitor Services and Museum Shop security policies and procedures; ie by using proper locks, video cameras, along with proper entrances and exits.
  • Responsible for adhering to and monitoring all AIC, Visitor Services, and Museum Shop internal controls, policies and procedures to ensure asset protection, including inventory control, cashiering procedures, price change directives, RTV's, reconciling negative inventories regularly, cycle counts, museum promotions and meeting due dates.
  • Responsible for all other duties as assigned by management.

  • Retail sales and visitor services management experience.
  • Ability to drive revenues for museum by training and motivating front line sales staff to actively engage the visitor/customer, anticipate their needs, add on sales and enhance the visitor experience within the museum.
  • Strong analytical skills to maximize the sales and profitability on the retail floor and drive onsite opportunities such as membership, audio tours, other enhancements.
  • Excellent customer service and human relations skills.
  • Ability to multi-task. Strong communication skills.

The Art Institute of Chicago is an equal opportunity, equal access employer fully committed to achieving a diverse and inclusive workplace.

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