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Customer Service Representative/Receptionist
Tolleson, AZ (USA)
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Company: Core-Mark International, Inc. Contact:
Post Date: 06/12/19 Phone:
Job Type: Part Time Fax:
Reference: AZqFugE0AF Mailing Address:


Discover the power of one and all at Core-Mark

Come join the team that has been empowering customers, investing in people and serving communities for 130 years. The Power of One. Strengthen By All.

Job Details

Description

Shift Hours & Days: Mon-Fri 8-5pm

Position primary responsibilities include:

  • Answer all incoming lines and transfer to appropriate parties
  • Respond to customer inquiries in a courteous and timely manner; able to keep a calm demeanor under pressure
  • Respond to customer inquiries via telephone or email
  • Work closely with customer to find solutions for problems by clarifying issues and research, has knowledge of when to escalate issues
  • Coordinate special shipping requests with the warehouse, transportation and data processing departments, expediting orders as deemed necessary.
  • Communicate and build relationships with all other departments
  • Maintain a good working relationship with customers
  • Report customer feedback through action reports, voice mail message to sales and inter-office interaction with management including any signs of customer dissatisfaction.
  • Maintain current and accurate procedure guidelines manual.
  • Effective correspondence with customers as required.
  • Prepare reports concerning customer service activities
  • Greet all visitors and notify appropriate person of guest arrival as needed
  • Maintain visitor log and distribute visitor badges as needed
  • Greet all applicants and provide with appropriate employment application as needed
  • Take telephone orders/will-calls
  • Detailed Research including requests for credit
  • Daily data entry of customer credits
  • Customer notifications of delivery adjustments
  • Data entry

To qualify, candidate should possess:

  • Some computer knowledge, including Microsoft Excel and Microsoft Word and Outlook (AS/400 experience preferred)
  • Ability to use ten key
  • Ability to safely lift up to 35lbs
  • Occasional overtime will be required
  • Ability to work in a fast paced environment with accuracy and attention to detail
  • Must have excellent phone and communication skills
  • Prior experience in customer service preferred
  • Excellent customer relationship management skills

Qualifications

Skills

Required

Customer Service
Novice

Preferred

Team Player
Novice
Interpersonal Skills
Novice

Behaviors

Preferred

Detail Oriented:Capable of carrying out a given task with all details necessary to get the task done well


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