Primary Responsibilities:

This position includes but is not limited to the following responsibilities:

• Process and enter all customer orders, credits and mispicks. Generate related paperwork and necessary information required for processing customer issues.
• Coordinate special shipping requests with the warehouse, transportation and data processing departments, expediting orders as deemed necessary.
• Interacting with sales force and merchandisers for requests made in order to insure that customer service standards are being met.
• Respond promptly to special needs expressed by Purchasing and Marketing departments.
• Maintain a good working relationship with customers by responding to all inquiries and concerns related to order processing, invoice adjustments, shipments, inventory counts, etc. in a courteous and efficient manner.
• Report customer feedback through action reports, voice mail message to sales and inter-office interaction with management including any signs of customer dissatisfaction.
• Oversee all paperwork associated with orders and maintain corresponding files.
• Maintain current and accurate procedure guidelines manual, which details the processing requirements for each account.
• Effective correspondence with customers as required
• Prepare reports concerning customer service activities as required by supervisors.
• Provide research works for complicated customer's requests
• Perform these and other tasks as assigned.

Skills / Requirements:

• Excellent Customer Service Skills
• Excellent Teamwork Skills (All Departments)
• Ability to work without direct supervision
• Ability to multi task
• Ability to prioritize
• Strong organization skills
• Ability to meet deadlines
• Ability to work under pressure
• Ability to be flexible
• Good math skills
• Participate in training programs as determined necessary

• Knowledge of AS400, Excel and MS Word

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to sit, walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 35-pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus

Schedule:

• Full-time
• Monday - Friday Hours
• Hours may vary

#GD/NV

IND/LV

Qualifications