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Customer Service Associate
Joliet, IL (USA)
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Company: Joliet Junior College Contact:
Post Date: 06/03/19 Phone:
Job Type: Part Time Fax:
Reference: Mailing Address:

This position is for local residents only.

Customer Service Associate



STATUS: Part time / Seasonal No SURS

MINIMUM PAY RATE: $12.00 per hour

Company Profile:

Founded in 1901 as the nation's first public community college, JJC's dedication to student learning, community prosperity, and personal growth has influenced generations of students and community partners. Our six campuses and extension centers ensure accessibility and empower 30,000 students annually to improve their lives through the power of education.

Our commitment to our mission drives the change and innovation necessary to meet the evolving needs of our students, employees, and community. Our continued success is drawn from talented, diverse, and committed employees whose knowledge and passion for education create a thriving culture both in and out of the classroom.

JJC supports an inclusive and collaborative environment where everyone can learn, grow, and perform at their best. We invite you to apply your skills and experience in a way that supports excellence and rewards your contributions. Join our family and make JJC your first choice!

Job Description:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

Position Summary:

This is an hours as needed position throughout the year with no weekly guarantee of hours, to assist with retail operations of the Joliet Junior College Bookstore. Provides excellent customer service and assistance as necessary and directed. Receives payment, makes change accurately and obtains credit authorization as necessary for retail transactions. Assists with upkeeping, organizing and stocking retail shop, setting displays, inventories and requisitions. Requires standing, walking, bending, climbing throughout the entire work day and the ability to lift, stack and maneuver objects.

Essential Job Duties and Key Responsibilities:
  • Provide excellent customer service to all Bookstore patrons.
  • Secure customer belongings prior to entering store and return when existing store.
  • Operate cash registers, including cash/check/credit card transactions, financial aid/job training grants/scholarships, refunds/exchanges, book buyback, department/desk copy charges, etc.
  • Receive and direct customers, answer telephones, handle inquiries, complaints, and other customer service functions.
  • Create store product records in BookLog POS system for new merchandise. Work with multiple database systems: BookLog,Colleague, MS Office, ecommerce online ordering software, and other related bookstore software.
  • Handle merchandise from dock to shelf including POS data entry.
  • Process online/phone book orders including packaging & shipping, and maintain related records.
  • Assist with physical inventory throughout the year.
  • Assist with merchandising/display of books and all merchandise in store.
  • Assist with general maintenance of store.
  • Assist at Romeoville Campus site as needed during the year.
  • Perform other duties as assigned.

Minimum Qualification:
  • High School Diploma or equivalent.
  • Self-motivated, energetic team player with multi-tasking abilities.
  • Basic math aptitude and strong written/oral communication skills.
  • Ability to operate basic office equipment including PC/cash register.
  • Schedule availability must include morning, afternoons, evenings and extended hours during rush.
  • Must be available to work required days and hours during rush periods.

Preferred Qualifications:
  • Previous retail experience.
  • Cash handling experience.

Physical Demands:
  • Ability to lift minimum of 25 lbs. or more.
  • Ability to stand for extended periods of time.
  • Ability to travel between campus locations.

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