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Client Services/Receptionist
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Post Date: 01/08/17 Company: H&R BLOCK
Compensation:   Contact:
Job Type: Full Time Phone:
Education: Fax:
Experience: Mailing Address:
Reference: FLkuQgcsKO

The Client Service Professional will deliver an outstanding client experience by creating a warm and welcoming first and lasting impression that exceeds the unique needs and preferences of each client.
The Client Service Professional is responsible for:

  • Greeting clients in a personalized, friendly, and inviting manner
  • Matching clients with the best suited tax professional for their needs
  • Scheduling clients how they would like to be scheduled
  • Handling client exits by assuring all current and future needs are met
  • Maintaining office cleanliness and organization of resources with team members
  • Other duties as assigned

High school diploma or equivalent.

Skills and Experience
Strong customer service skills needed to ensure an outstanding end-to-end client experience.
Ability to perform well under stress while working in a fast-paced environment.
Ability to multi-task.
Strong organizational and time-management skills.
Knowledge of cash registration operations is helpful.
Knowledge and experience with a Windows based computer system preferred.

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