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ASSOCIATE-SALES
WARWICK, RI (USA)
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Post Date: 11/29/17 Company: Harbor Freight Tools
Compensation:   Contact:
Job Type: Full Time Phone:
Education: High School / GED Fax:
Experience: Entry Level Mailing Address:
Travel: Negligible
Reference: HF9860BR

Our Associates(part-time) support the leadership team through operational execution and delivery of a rewarding customer experience. Our Associates(part-time) are part of a retail team of high achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Associate(part-time) position and demonstrate Harbor Freight Tool's Core Principles.

Profit Maximization
  • Consistently exhibit expected behaviors to exceed financial goals
  • Participate in company programs
  • Participate in special events

Operational Execution
  • Proficient in all assigned areas of responsibility
  • Accurate and timely completion of workload
  • Adhere to all company policies and procedures

Talent Optimization
  • Exhibit job proficiency and expected behaviors
  • Contribute to a team atmosphere

Customer Experience
  • Provide a helpful customer experience
  • Ensure items are in-stock
  • Ensure items are priced right
  • Maintain a safe, clean, and organized retail store

Success Drivers
Action Oriented
  • Is action oriented and full of energy for the things they see as challenging
  • Enjoys working hard
  • Shows initiative

Composure
  • Is calm and professional under pressure
  • Does not become defensive or irritated

Customer Focus
  • Acts with internal and external customers in mind
  • Understands how operational execution directly affects the customer experience
  • Establishes and maintains relationships with customers and associates through respectful and effective communication.
Shared Duties
Profit Maximization
  • Adherence to Injury Illness Prevention Program
  • Assist in execution of Physical Inventory Standard Operating Procedure

Talent Optimization
  • Commitment to continued learning and self-development
  • Drive and support teamwork

Operational Execution
  • Daily Download review

Customer Experience
  • Meet Customer Experience expectations
    • Friendly
    • Available
    • Quick
  • Execution of store recovery standards
  • Execution of daily cleaning checklist

Primary Duties
  • Participate in:
    • Name Collection
    • Extended Service Plan Program
    • Inside Track Club Program
    • Efficient processing of point of sale transactions
    • Act as witness for till, safe, and deposit counts
    • Other duties as assigned
Additional Duties
  • Execution of:
    • Planograms
    • Pricing
    • Display Planner
  • Execution in accordance with Standard Operating Procedure:
    • Floor First Receiving
    • Replenishment
    • Recalibration
    • Cycle Counts

Experience
  • Retail or Customer Service experience preferred
Education
  • High School graduate/Equivalent preferred
Physical Requirements
  • Ability to communicate with customers and associates in person and via e-mail and telephone.
  • Ability to intermittently lift, push and/or pull up to 50 pounds.
  • Requires standing and moving for an entire shift. Ability to lift, bend, kneel, climb, crawl and/or twist. Ability to safely climb up and down a ladder.
  • Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.
Availability
  • Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business.
  • Regular attendance is an essential function of the job.

 
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