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| CUSTOMER SERVICE- MANAGER Birmingham, AL (USA) Apply Online |
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| Post Date: | 11/06/09 | Company: | Burlington Coat Factory |
| Compensation: | not given | Contact: | |
| Job Type: | Full Time | Phone: | |
| Education: | High School / GED | Fax: | |
| Experience: | 2 - 5 years | Mailing Address: | |
| Travel: | Negligible | ||
| Reference: | Store - 297- CSM | ||
 This position is for local residents only. Sorry, Visa / sponsorship not available. CUSTOMER SERVICE MANAGER Reports To: Operations Assistant Store Manager Supervises: Customer Service Supervisors and Customer Service - Lay-a-ways & Returns GENERAL PURPOSE OF POSITION: As part of the management team, the Customer Service Manager is responsible for ensuring the highest level of customer service throughout the store and is a role model and leader who must solve problems, make informed decisions and manage the department wisely in order to achieve maximum results. As part of the management team, the Customer Service Manager is responsible for the day-to-day management of the front end, overseeing the functioning of the cash registers and supporting equipment, and all duties of the cashiers. Responsibilities include staffing, training, scheduling, inventory control, equipment maintenance, and loss prevention. Job Requirements: SKILLS AND COMPETENCIES: • Ability to provide outstanding customer service • Ability to develop and train associates and build relationships • Ability to manage front end operations effectively • Ability to process information/merchandise through computer system and register system • Ability to maintain a fair, consistent set of standards as they apply to work force • Ability to adjust priorities and manage time wisely in a fast-paced environment • Ability to communicate in a clear, concise, understandable manner, and listen attentively to others • Ability to operate all equipment necessary to perform the job REQUIREMENTS: • 2 years of Retail Management experience within a Big Box or Specialty environment • Ability to work a full-time schedule including nights, weekends, and holidays • Ability to handle a multi-million dollar sales volume • Strong interpersonal, communication, organization and follow-through skills |
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