DVP, Multi-Channel Customer Engagement Hoffman Estates, IL (USA) Apply Online			Send this Job to a Friend
Post Date:	11/06/09	Company:	Sears Holdings Management Corporation
Compensation:	not given	Contact:
Job Type:	Full Time	Phone:
Education:	4 year degree	Fax:
Experience:	5 - 10 years	Mailing Address:
Travel:	Negligible
Reference:	73080BR

Job Description: Sears Holdings Management Corporation provides corporate services to Sears Holdings Corporation (NASDAQ: SHLD) and its family of companies, including Sears Roebuck and Co. and Kmart Corporation. Sears Holdings Corporation is the nation's fourth largest broadline retailer with approximately 3,900 full-line and specialty retail stores in the United States and Canada. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, home electronics and automotive repair and maintenance. Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has the Country Living collection, which is offered exclusively by Sears and Kmart. It also has Martha Stewart Everyday products, which are offered exclusively in the U.S. by Kmart. We are the nation's largest provider of home services, with more than 12 million service calls made annually. Sears Holdings Corporation operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation. For more information, visit Sears Holdings' Web site at http://www.searsholdings.com. The DVP, Multi-Channel Customer Engagement is responsible for the planning and execution of initiatives designed to dramatically increase in-store engagement of online properties by both customers and associates. This includes using our existing store technologies and assets along with exploration of new mediums including items such as wireless computing devices and customer-owned mobile devices. To be successful, the candidate must be a strong analytical and strategic thinker, must be able to navigate a highly-matrixed organization and deliver results on accelerated time tables. The candidate must also be comfortable with nebulous problems and managing others across a host of dotted line relationships. The candidate should have a strong background in project management, and prior eCommerce experience is desired. This candidate must be an active agent for change, having demonstrated a strong ability to drive new business models and initiatives from start to finish, while showing strength in working with field associates on implementing solutions. KEY JOB RESPONSIBILITIES: Strategic Initiative Development (20%) - Diagnose existing opportunities to drive up in-store customers and associate engagement with our non-store assets - Develop strategies for capturing those opportunities and initiatives to execute them effectively in the store environment - Define, gather and document key requirements for all initiatives - Anticipate bottlenecks, provide management escalation, project prioritization, make tradeoffs, balance the business needs versus technical constraints, and drive initial deployments. - Work collaboratively across groups to secure buy-in and drive issues to resolution - Build strong relationships across the Customer Direct business functions, the Retail Services and IT organization - Act as an agent to drive cross-functional buy-in and organizational change management Initiative Implementation and Execution (50%) - Implement test phases and rollout phases of strategic initiatives - Define reporting requirements for new capabilities - Analyze initiative results and iterate components rapidly based on results - Be able to provide regular project tracking and status to evaluate progress Financial Management (30%) - Responsible for the achievement of store-to-web (S2W) financial goals, totaling over $100MM in 2009 - Develop initial business cases for strategic initiatives related to multi-channel engagement - Test initiatives, secure rollout funding and execute strategic initiatives within budget KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS: To be successful in this role, the individual must have had a track record in managing business initiatives from conception to implementation to delivery. Also, given the breadth of functions and business required to execute across the SHC enterprise, ideally, this person should have had a diversity of job experience or exposure to store operations, marketing, IT and ecommerce. - 5 years management experience, including several years executing across broad teams and demonstrated ownership of financial results - Ability to clearly communicate with and present to a wide variety of audiences, including senior management. - Capable of analyzing, evaluating and recommending changes to complex processes, financial and mathematical models - Ability to thrive in a matrixed organization - BA/BS Degree - MBA preferred A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include: Medical and Dental Plans Health Care and Dependent Daycare Flexible Spending Accounts Short and Long-Term Disability Company Paid and Optional Life Insurance Business Travel Insurance Merchandise Discount Adoption Assistance Kmart Advantage Rx ConSern Loans for Education Worklife Solutions Voluntary Benefits Commuter Benefits Sears Holdings Corporation Associate Stock Purchase Plan 401(k) Savings Plan Vacation Time with Personal Days National Holidays An Equal Employment Opportunity Employer.

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