Customer Service Associate Hazelwood, MO (USA) Apply Online			Send this Job to a Friend
Post Date:	11/06/09	Company:	Home Decorators Collection
Compensation:	not given	Contact:
Job Type:	Full Time	Phone:
Education:	High School / GED	Fax:
Experience:	6 months - 2 years	Mailing Address:
Travel:	Negligible
Reference:	PCK377-164008

Job Description: Company: Home Decorators Collection Job ID: 62927 Position Title: Customer Service Associate Working Location: MO - Hazelwood Employment Status: Full-Time AND Part-Time Required Experience: Less than 1 year Required Education: HS Diploma/GED Travel Required: None Job Description: This position is located at 8920 Pershall Rd., Hazelwood, MO 63042. We are accepting online applications for both part-time and full-time positions (20 - 30+ hours per week). These are ongoing positions and therefore not considered seasonal/holiday only. Visit us on-line at www.homedecorators.com TRAINING AND WORK SCHEDULE DETAILS Mandatory Classroom Training will be Monday through Thursday, 12 noon - 6:00 PM, December 7 - December 30, 2009 (training will not take place on December 24th or 25th). Work shifts range between the hours of 10:00 AM - 7:00 PM, 12 noon - 7:00 PM, 1:00 PM - 7:00 PM and 2:00 PM - 7:00 PM and individuals must be available to work five (5) days per week, including Monday, Wednesday, Friday and one weekend day every week. POSITION PURPOSE Take phone orders and provide professional customer service in an efficient and courteous manner. Increase profits by offering upsell/cross-sell items and reducing cancels/returns when applicable. DUTIES Answer incoming calls with professionalism and courtesy to encourage and increase the number of repeat customers Enter orders into the computer system quickly and accurately Respond effectively to customer inquiries regarding size, color and other product or service information Document potential customer service issues and forward to a Customer Service Supervisor where necessary Offer upsells on every applicable call Accurately document what problem the customer is having, what is being done to solve the problem and who is responsible for servicing the customer Actively participate in team/Customer Service Center departmental meetings Service customers efficiently and wrap up calls in a timely manner to keep Average Handle Time to a minimum Follow all Quality Assurance guidelines to ensure a high level of service for our customers Utilize Save the Sale steps to reduce return/cancel rate MINIMUM QUALIFICATIONS Must be eighteen years of age Must have a high school diploma/GED Must pass the Drug Test Must pass the Background Check Must pass pre-employment tests if applicable ADDITIONAL QUALIFICATIONS Six (6) months of previous customer service experience or related work experience Call Center experience preferred Keyboarding speed of 25+ WPM Excellent verbal and written communication skills; strong problem solving and judgment skills Qualified candidates must be available to work a flexible schedule and a minimum of 20 hours per week. Some weeks may include mandatory additional hours, which may include overtime hours (where applicable). COMPANY INFORMATION At Home Decorators Collection we are committed to quality - both in the exceptional value of our premiere product line and in the caliber of people we employ. As a wholly owned subsidiary of The Home Depot, we offer a personalized work environment with all the perks of a multi-billion-dollar company to hundreds of dedicated associates. Since our first catalog issue in 1991, Home Decorators Collection has become one of the nation's largest furniture and home decor companies. Through multi-channel marketing efforts - catalog, website and retail stores - we offer an extensive selection of unique indoor and outdoor furniture, area rugs, home decor, bath, lighting, blinds/shades and much more. Home Decorators Collection presents style-savvy, value-conscious shoppers with an extensive and appealing selection of expertly designed items that make home decorating fun, fashionable and easy. Visit us on-line at www.homedecorators.com Apply today to experience what over 650 corporate office, contact center, distribution center, and retail store employees do every day - a fun, family-oriented work environment. Begin or expand your employment journey with Home Decorators Collection!

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