Clerical Associate II Tucker, GA (USA) Apply Online			Send this Job to a Friend
Post Date:	11/05/09	Company:	Sears, Roebuck and Co.
Compensation:	not given	Contact:
Job Type:	Full Time	Phone:
Education:	High School / GED	Fax:
Experience:	6 months - 2 years	Mailing Address:
Travel:	Negligible
Reference:	72867BR

Job Description: Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading full-line retailer providing merchandise, related services and quality brands such as Kenmore, Craftsman, Diehard and Lands' End. We offer a wide range of home merchandise, appliances, electronics, apparel and automotive products and services through more than 2,400 Sears-branded and affiliated stores in all 50 states, Puerto Rico and Canada. We also offer a variety of merchandise and services through specialty catalogs and sears.com. Our web-to-store and store-to-web capabilities add even more convenience to our customers. We are also the nation's largest provider of home services, with more than 13 million service calls made annually. Job Purpose: To ensure customer service and clerical inventory/4-walls support activities are conducted in accordance with ISO 9001, while working to provide efficient service to customers both internal and external. Job Responsibilities: - Perform specific inventory related processes and support related 4-walls activities - Investigate and process overages, shortages, damages, adjustments, related to production reports and other related reports and logs - Input data into DOS and other related DD channel systems - Communicate with internal and external customers any requested information - Respond to all phone requests/inquiries within designated time window - Perform required processing of customer data based inquires, both internal and external - Communicate effectively on all issues related to the daily operations within the department - Cross train as needed to learn all clerical functions - Must meet deadlines and productivity/quality standards - Assist other departments as needed - Perform miscellaneous duties as assigned Specific Essential Functions: - Ability to read, write and speak English - Ability to solve problems - Ability to handle multiple tasks in a fast paced environment - Ability to follow directions - Able to handle stressful situations and work in a fast -paced environment - Ability to appropriate safety procedures and equipment to protect company and customer assets - Ability to work in non-air conditioned environment , where appropriate - Ability to work variable and flexible hours including overtime - Ability to read and utilize reports as needed - Ability to follow ISO 9001 process guidelines Experience/Education/Certification Requirements: - High school preferred - 1 year customer service preferred Required Job Competencies: - Open to change and the ability to effectively implement change quickly - Work well with others in a team setting to deliver high performance results - Accept responsibility for work assignments and job duties and to be held accountable for successful completion - Effective time management skills - Detail oriented and organizational skills - Initiative and sense of urgency - Convey a positive image of the company in all actions and behaviors - Value diversity As a Sears associate, your career path options will be determined by your performance and your desire to advance further within the Sears organization. We have some of the best benefits available in the industry to choose from: Medical Dental Life Insurance Vacation Holidays 401k with company match Short and long term Disability Sears merchandise discounts Health Care Flexible Spending Account Dependent Care Spending Account Business travel insurance Worklife solutions Vision Plan Legal Plan Long Term Care Plan Pet Insurance Auto and Home Insurance Business Travel Accident Coverage Mortgage Assistance A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include: Medical and Dental Plans Health Care and Dependent Daycare Flexible Spending Accounts Short and Long-Term Disability Company Paid and Optional Life Insurance Business Travel Insurance Merchandise Discount Adoption Assistance Kmart Advantage Rx ConSern Loans for Education Worklife Solutions Voluntary Benefits Commuter Benefits Sears Holdings Corporation Associate Stock Purchase Plan 401(k) Savings Plan Vacation Time with Personal Days National Holidays An Equal Employment Opportunity Employer.

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