Repair Technician Helper (Seattle, WA) Seattle, WA (USA) Apply Online			Send this Job to a Friend
Post Date:	11/05/09	Company:	Sears, Roebuck and Co.
Compensation:	not given	Contact:
Job Type:	Full Time	Phone:
Education:	High School / GED	Fax:
Experience:	6 months - 2 years	Mailing Address:
Travel:	Negligible
Reference:	73032BR

Job Description: Sears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading full-line retailer providing merchandise, related services and quality brands such as Kenmore, Craftsman, Diehard and Lands' End. We offer a wide range of home merchandise, appliances, electronics, apparel and automotive products and services through more than 2,400 Sears-branded and affiliated stores in all 50 states, Puerto Rico and Canada. We also offer a variety of merchandise and services through specialty catalogs and sears.com. Our web-to-store and store-to-web capabilities add even more convenience to our customers. We are also the nation's largest provider of home services, with more than 13 million service calls made annually. To provide assistance to service technicians on repair calls and shuttle necessary parts and supplies for service repair completion. This is a driving position in the Puget Sound area. The service vehicle is provided. Starting wage for this position is $10 per hour. To focus on the Customer, the Support Specialist Associate must: Read maps, and follow written and verbal geographic directions. Deliver parts, tools, and equipment to service technicians at job site. Pick up/deliver items to local sources. Assist service technicians with lifting/moving merchandise. Maintain records of deliveries and pick ups for inventory purposes; and other miscellaneous duties as assigned. Qualifications: Positive attitude; excellent customer service skills; safe driving record; position requires lifting up to 50 lbs. Communicate effectively with the Support Manager, Routing, Technical Managers, and Technicians to resolve customer concerns and determine the best solution in order to provide best in class customer service Communicate effectively with tech manager & technicians by telephone to resolve customer issues regarding parts and order status Complete necessary forms. Work with retail stores to provide replacement items and solve customer issues Assist Technicians with lifting or moving appliances away from walls in order to make repairs; look-up on service orders pertaining to service history Document customer feedback as appropriate Assist with technician truck stock inventories Adhere to all company policies and procedures Perform miscellaneous duties as assigned Essentail Functions To provide exemplary customer service, the Support Specialist must possess the following skills: Ability to treat all customers with respect and dignity Ability to work with minimal supervision Must be able to accurately and timely process paperwork Must be able to use computer databases Must be able to operate telephone systems and demonstrate excellent phone etiquette skills Ability to work productively and effectively when faced with stressful situations. This includes maintaining effective interactions with others under stressful working conditions & driving in adverse weather or congested traffic Ability to effectively communicate with coworkers, supervisors, management, or customers one-on-one or in a small group setting Ability to work well with others in a group, cooperate with others, offer to help when needed, and foster a team climate that brings out the best in team members. Collaborates and builds relationships with others to get the job done and deliver high performance results Ability to generate alternative solutions to a question or a problem, evaluates the consequences of choosing each alternative and selects the most promising alternative Ability to maintain a professional appearance according to company dress code Ability to read, write, and speak English Experience/Education High School diploma or equivalent (GED) preferred Must be at least 18 years of age Previous customer service clean driving record & valid state driver's license required Knowledge of map reading Experience and aptitude with computers and databases helpful Must be able to pass the pre-employment drug screen and criminal background check Must be willing to submit to random drug testing, per company policy Work well with others in a team setting to deliver high performance results Outstanding customer service skills Follow specific process steps to ensure quality workmanship Effective time management skills Accept responsibility for work assignments and job duties and to be held accountable for their successful completion Convey a positive image of the company in all actions and behaviors Basic analytical and quantitative skills Computer literacy skills Excellent communication skills both verbal and written Open to change and the ability to effectively implement change quickly Hourly wage is $9.00 per hour. As a Sears associate, your career path options will be determined by your performance and your desire to advance further within the Sears organization. We have some of the best benefits available in the industry to choose from: Medical Dental Life Insurance Vacation Holidays employee funded 401k Short and long term Disability Sears merchandise discounts Health Care Flexible Spending Account Dependent Care Spending Account Business travel insurance Worklife solutions Vision Plan Legal Plan Long Term Care Plan Pet Insurance Auto and Home Insurance Business Travel Accident Coverage Mortgage Assistance A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include: Medical and Dental Plans Health Care and Dependent Daycare Flexible Spending Accounts Short and Long-Term Disability Company Paid and Optional Life Insurance Business Travel Insurance Merchandise Discount Adoption Assistance Kmart Advantage Rx ConSern Loans for Education Worklife Solutions Voluntary Benefits Commuter Benefits Sears Holdings Corporation Associate Stock Purchase Plan 401(k) Savings Plan Vacation Time with Personal Days National Holidays An Equal Employment Opportunity Employer.

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