District Manager-Hometown stores Wichita, KS (USA) Apply Online			Send this Job to a Friend
Post Date:	11/04/09	Company:	Sears Authorized Hometown Stores, LLC.
Compensation:	not given	Contact:
Job Type:	Full Time	Phone:
Education:	4 year degree	Fax:
Experience:	2 - 5 years	Mailing Address:
Travel:	Negligible
Reference:	73067BR

Job Description: Sears Hometown Stores, a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a unique retailing concept that combines the feel and exceptional customer service of a small community store with the wide assortment of tools, appliances, electronics and lawn & garden merchandise offered by Sears, Roebuck, and Co. stores. This unique format allows customers in small communities to have access to the great products and brands usually only found in Sears stores. GENERAL SUMMARY: Under the direction of the District General Manager, the District Sales Manager is responsible for attaining the monthly, quarterly, and annual sales performance goals including Dollar per Appointment, Gross Close Rate, Net Close Rate, Net Installed Sales, Staffing, Cancellation Rate, and Non-funded. This is to be accomplished by providing effective supervision, guidance and expertise in assigned categories through the recruitment, training and professional development of Project Consultants and particularly the Field Sales Manager (if applicable); and through the reinforcement of such priorities by personal example and performance management. The District Sales Manager will manage cross functionally with other departments such as Installation, Office Administration, and the Appointment Center to ensure proper and effective communication in a way the builds and aligns teams to meet or exceed district performance targets. This is to be accomplished by providing strong leadership, guidance and expertise while demonstrating the SHC Values in a consistent manner. SCOPE OF RESPONSIBILITY: - Responsible for Net Annual Revenue consistent with assigned district targets - Maintain staffing level at 130% of district budget as communicated by the District General Manager or above. - Manages a sales staff of 14-35 associates. - Maintains a Gross Close % consistent with assigned district targets. - Maintains a Net Close % consistent with assigned district targets. - Maintains $/Lead generated consistent with assigned district targets. JOB RESPONSIBILITIES - Recruitment & Staffing: Maintain staffing levels by preparing ad requests, attending career fairs, return responses to candidates, and scheduling and conducting interviews. Prepare new hire paperwork and ensure proper sales supplies are on hand. - Training & Development: Responsible for product specific training to ensure expertise of all associates on the specific products assigned by following company training materials. Continue to review performance and coach Project Consultants to ensure their continued professional development. Ensure "Power Resulting" are conducted with associates on all individual leads that did not result in a sale and ensure guidance is provided to the associates concerning alternate sale approaches that may have sold the deal. Responsible for addressing performance deficiencies through counseling, ride reviews, coaching and the SHC Performance Plan for Improvement (PPI) process. - Ride Reviews: Ensure Field Sales Manager(s) are conducting the proper number of field ride reviews with new and underperforming Project Consultants to reduce turnover and improve district sales performance. - Sit Ratios: Drive projected sales goals for the office by emphasizing the importance of sit ratios. Ensure that the company's required sit ratios for in-home sales presentations are maintained. Responsible for providing guidance and supervision in directing their representatives' sales close efforts outlined in the company's business plan. - Lead Disposition: Pull the Pairing Boards and issue leads. Update Sales Boards. Result the previous day's appointments. Perform sales performance checks. Verify the accuracy of lead disposition designations provided by their Project Consultants and for ensuring the completeness of all supporting documentation. Audit all contracts for the assigned group to ensure accuracy with established procedures, and sign-off on all executed deals. - Customer Calls: Perform customer calls for cancellation (based on the review of the cancellation report), "Happy Calls", and calls to rectify any issues raised in the sale, and calls to customers on completed deals. - Call Behinds: Ensure that all Call Behinds are completed report the results to the Appointment Center. - Sales Meetings: Prepare, manage and maintain sales meetings to generate a motivational atmosphere. Prepare agenda for the product areas in which accountable and conduct the meeting. Prepare for the staff meeting by reviewing the backlog, SPR, unverified sales report, the Pending Credit Report, Market Facts, Cancellation Report, and additional product specific training needs for communication. The incumbent also is responsible for planning for scheduled weekly meetings on assigned products with the District General Manager. - Close Conversion: Responsible for providing the guidance, supervision and expertise necessary to assigned associates to ensure the Gross Close % and Net Close % achieves the planned conversion rates in the business plan per product. - Profitability: Responsible for reinforcing the necessity for sales at a profit to ensure that Gross Margin numbers per product line meets the business plan. - Lead Value: Ensure that the lead value for the assigned products meets or exceeds the planned $$/Lead Generated target. - PPRs/Over-Specs: Review PPRs and Over-Specs and take appropriate action to address. - Recognition: Manage and update all contest results for assigned associates for the following sales associate recognition programs: branch; the annual SHIPS Trip; and the Masters. - Communication with the APC: Maintain contact with the Market Coordinator for assigned products. Ensure continued contact with the APC for Cxl numbers not already in the system and ensure that such numbers are entered. - Assist the DGM in communicating to region management team and corporate headquarters all personnel changes within the assigned office within 24 hours of the event. - Responsible at all times to set the example for professional performance and managerial expertise by actions and leadership criteria consistent with company standards of conduct and business ethics. - Shall maintain such contact as deemed necessary with customers and respective operations personnel in order to rectify problems and to proceed with the sale and installation of products on a timely basis. - Shall prepare and submit such reports and/or records as may be, from time to time, requested by the District General Manager, Region General Manager, or Region Vice President. - Perform related duties as required. Skill/Experience Requirements - Three to five years of service or retail business experience with a minimum of three years of management experience. Previous multi-unit experience is a plus. - Bachelor's degree from a four-year college or university preferred. - Effective relationship building skills. Ability to influence and get work done through others. - Proven track record to lead change in a growth, turnaround, or transitional business. - Strong analytical skills and written, verbal and interpersonal skills required. - Experience utilizing process leadership to drive standardization and improvement in business results. - Direct experience with serving customers (internal and external). - Position may require extensive travel (50%-80%) depending on market geography. A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include: Medical and Dental Plans Health Care and Dependent Daycare Flexible Spending Accounts Short and Long-Term Disability Company Paid and Optional Life Insurance Business Travel Insurance Merchandise Discount Adoption Assistance Kmart Advantage Rx ConSern Loans for Education Worklife Solutions Voluntary Benefits Commuter Benefits Sears Holdings Corporation Associate Stock Purchase Plan 401(k) Savings Plan Vacation Time with Personal Days National Holidays An Equal Employment Opportunity Employer.

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