Senior Account Service Representative Portland, OR (USA) Apply Online			Send this Job to a Friend
Post Date:	11/03/09	Company:	Nike, Inc.
Compensation:	not given	Contact:
Job Type:	Full Time	Phone:
Education:	High School / GED	Fax:
Experience:	6 months - 2 years	Mailing Address:
Travel:	Negligible
Reference:	044191

Job Description: Title: Senior Account Service Representative Location: OR-Portland Mind readers wanted. Consumers today are more sophisticated and better educated than in any previous generation. They decide what they want and when they want it. At Nike, our challenge is to anticipate what they'll want and be ready with a solution. When we're really good, it's something -- a product, a service, a whatever -- that's so intuitively perfect the consumer hasn't even imagined it could exist. Your job? To make sure we know our consumers better than we know ourselves. But you knew that already, didn't you? As ourSenior Account Service Representative, you'll be responsible for managing customer purchase orders from Nike's largest retail accounts from order capture to delivery. You'll communicate with account contacts and Nike internal partners through reports, as well as by phone, fax and email. You'll develop and maintain positive relationships with account personnel and internal partners such as Finance, Delivery, Logistics and Operations. You'll also be responsible for directing, coordinating and processing all sales orders from order capture through delivery; analyzing all purchase orders to ensure accuracy for terms and pricing, delivery information, vendor compliance and dates in order to reduce vendor chargeback's; executing order changes, tracking product delivery, order fill rates and resolving routing issues; tracking shipping and delivery activities; and running, analyzing and interpreting order management reports. You'll respond to routine questions regarding order status and tracking information and work with internal partners, including account services management to resolve complex customer issues, as well as discount and pricing discrepancies. In addition, you'll ensure compliance with company policies and processes. Please note we have multiple positions available. Requirements for the position include: High School diploma or GED 3 years' experience within order management, account management or a related customer service role Bachelor's degree and a minimum of 2 years' experience within order management, account management or a related customer service role Excellent organizational, problem solving and customer service skills Retail, distribution and sales experience is a plus In-depth proficiency with MS Word and Excel Ability to adapt to and embrace change Demonstrated initiative and strong business knowledge Ability to work independently, make sound business decisions and quickly understand new information and situations Nike customer service experience is a plus Account management experience is preferred Experience with SAP is preferred Benefits. You probably already know we have a pretty generous benefits package, but here's the highlight reel: a stock purchase plan, matching 401(k) retirement plan, on-site sports complex, childcare and full health insurance. There's not room here to mention every benefit we offer, but hopefully that'll give you a sense of how we take care of our own. We're interested in learning more about you and appreciate you taking the time to apply online. Nike, Inc. is an equal opportunity employer (EOE) that strives to create a diverse workforce and an inclusive culture.

Apply Online