Job Description:
Overview:
Cosmetics is one of the most vibrant and fast paced departments in our stores. Macy's relies heavily on our Retail Cosmetics Business Counter Managers to keep the customer's shopping experience fresh and new everyday through advanced product knowledge and outstanding customer service. With extensive selling and product training, you will personally assist customers in makeup and skin care selections. In addition, you will be responsible in ensuring quick and efficient register transactions, friendly and professional interactions with all customers, and clear as well as accurate presentation of merchandise. This position leads to various roles with greater responsibility within or outside of the Cosmetics/Fragrance Division.
Key Accountabilities:
- Attend vendor training seminars periodically and maintain the highest level of product knowledge
- Build and maintain strong vendor partnerships in order to support the business
- Maintain up-to-date client information in order to drive sales
- Conduct makeovers for customers
- Maintain customer service and selling as the priority
- Demonstrate knowledge of store products and services and use this knowledge to build sales
- Practice suggestive selling, offering every customer related items in order to drive multiple unit sales
- Understand and properly execute all systems and procedures to ensure a quick and efficient transaction
- Handle returns graciously, always saying yes and involving a manager when judgments need to be made
- Comprehend and maintain department standards
- Follow special department operating procedures
- Share equally in the operational responsibilities of the department as customer traffic allows
- Achieve the company standard for sales productivity and credit solicitation
- Adhere to weekly work schedules and be flexible to the needs of business
- Maintain merchandise presentation standards of department and ensure merchandise is replenished on the selling floor
Skills Summary: - Previous selling experience and knowledge of the cosmetic or fragrance industry a plus
- Ability to build relationships, solve problems and influence others
- Drive and is goal-oriented
- Demonstrates an energetic and positive attitude
- Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures
- Proficient in register transactions and is adaptable to new technology
- Ability to communicate effectively with customers, peers and management
- A team player who possesses the ability to work in a learning environment
Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. |
