Assistant Customer Service Manager - bloom Charlotte, NC (USA) Apply Online			Send this Job to a Friend
Post Date:	11/03/09	Company:	Bloom
Compensation:	not given	Contact:
Job Type:	Full Time	Phone:
Education:	High School / GED	Fax:
Experience:	6 months - 2 years	Mailing Address:
Travel:	Negligible
Reference:	093B598444CC67D0

Job Description: Job Title: Assistant Customer Service Manager - bloom Responsible for assisting the store team to build sales and achieve sales goals. The Assistant Customer Service Manager is also responsible for maintaining standards according to the Front- End Standard Practice Manual, proper completion and maintenance of all store office functions and the training of Bookkeepers on customer service procedures and sales office accountability. The Assistant Customer Service Manager oversees the work of Bookkeepers, Sales Associates and Service Associates as delegated by the Customer Service Manager. Reports to the Customer Service Manager or, in his or her absence, to the Manager on Duty. Due to the often-heavy flow of customers through the Front-End, the Assistant Customer Service Manager must have the flexibility to perform all of the following responsibilities as well as the ability to perform the duties of any Front-End Sales or Service Associate. This list is not all-inclusive. Other duties and responsibilities may be added as needed to meet business demands. Ensures bloom standard practices of customer service are priority and met at all times. Ensures all store office functions are completed accurately and on time. Trains and develops Bookkeepers, Sales Associates, and Service Associates. Maintains an effective evaluation program for Sales Assistants, Sales Associates, and Service Associates in conjunction with the Customer Service Manager. Maintains Front End Standard Practice of all Front End accounting services: Register Pickups Till Counts Loans Safe Counts Re-Deposited WICS Deposits Deposit slip verification Returned check payments Coin-Star Postage Stamps Phone Cards Gift Cards Rug Dr. Rentals and Returns Change Fund Checks and Orders Vending Money and other Special Income Lottery Bill Pay Self Checkout Lanes Blue Rhino MCI Phone Cards Store Accounting Close Western Union and Money Order reconciliation and inventory Writes beer/wine checks Verifies beer/wine checks Assists in upholding office procedures and policies relating to: ISSA reports Deposits Charge sales EFT/EBT (offline and regular) WIC s Paper food stamps Manufacturer coupons and store coupons Check cashing policies and procedures Refunds and overrides Voids Credit Sales Void transactions Provides recognition of accomplishments and offers constructive counseling when necessary as it relates to cash control and office reporting using the Teach, Coach and Communicate process. Communicates all cash variances to the Customer Service Manager. Researches over/short discrepancies as reported by the Store Support Center on the weekly over/short report, reports updated information or variances to the Store Manager and Stores Sales Accounting if necessary. Works as a team player with other department heads to maintain adequate security and safety to control cash, shrink, dishonesty, and customer or associate accidents. Maintains proper file sets and manuals including the Front End Standard Practice Manual. Performs service desk and KIOSK service as needed to meet business demands. Ensures Front End equipment is working properly in the absence of the Customer Service Manager. Essential Skills: Ability to communicate with customers and associates. Ability to analyze situations, identify problems, and implement solutions and to effectively supervise the work of other associates. Ability to meet production standards established by bloom. Ability to read, write and perform basic math functions and complete necessary paperwork. Ability to reach, bend, stoop, and lift up to 10 lbs.

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