Financial Sales/Service Consultant Pittsburgh, PA (USA) Apply Online			Send this Job to a Friend
Post Date:	11/03/09	Company:	PNC Bank
Compensation:	not given	Contact:
Job Type:	Full Time	Phone:
Education:	High School / GED	Fax:
Experience:	Entry Level	Mailing Address:
Travel:	Negligible
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Job Description: Our Financial Sales/Services Consultants receive inbound calls from customers, members of affinity groups, or prospective customers inquiring about PNC Bank products and services. The calls are predominately routine but may require deviation from standard screens, scripts, and procedures. Our consultants may answer inquiries, resolve problems, promote and sell products and services, and/or enter or confirm sales. They may also assess needs and suggest/promote alternative products or services, and may research and resolve problems and communicate results to customers. As an employee of PNC Financial Services Group, you become part of an organization committed to customers, employees, investors, and the communities in which we do business. PNC is an established, growing and successful financial services company, with businesses organized around retail and commercial banking, asset management, and funds processing. Our branches are concentrated in thirteen states and the District of Columbia; additional offices are located nationwide and internationally. We are growing in size and through recent acquisitions have become the fifth largest bank by deposits in the US.- We are also growing in reputation, as a leader in areas such as work/life family culture, "green" building design, frontier technology, and strong corporate social responsibility. - As a PNC Financial Sales Service Consultant, you will be a part of one of the leading call-center organizations in the United States. PNC's National Financial Services Center (NFSC), based in Pittsburgh, is where 900 call-center professionals work with the industry's best systems, handling close to 3 million customer interactions every month. In 2006, American Banker ranked NFSC one of its top five financial services call centers. As a Service Consultant, you will work as part of a team of 12 to 15 professionals under a NSFC Lead manager. - Your days and weeks will follow a steady rhythm, based upon shift hours, and paced by a high level of customer contact. You'll use your analytical and relationship-building skills to take inbound customer calls, answer questions, resolve issues, and address customer concerns. You'll draw upon a professional manner and product knowledge to identify customer final needs and recommend PNC products. NFSC's commitment to market leadership means you'll get the best training and professional development in the call center industry. You'll also be supported by top technology and product experts, and have plenty of room to advance as you grow. The successful candidate will have the following qualifications: 1 year of Customer Service or Sales experience required. Must be able to work a twilight schedule between 11:00 a.m. - 10:00 p.m., with 7 day availability. Strong verbal communication and computer skills required. Financial Institution and/or call center experience a plus! Spanish skills are a plus! PNC is committed to offering you a comprehensive and competitive benefits package.- We design our full time and part time benefits programs based on PNC's benefits philosophy to provide quality levels of coverage at affordable costs over the long term for both employees and PNC. We strive to balance the cost of providing competitive benefits with the need to cover employees with a wide range of protection during and after employment. - Options you may be able to consider include: Medical and Dental Coverage Life Insurance Part Time Benefits Education Assistance Paid Training Paid Vacation Competitive Pay Shift Differential 401(k) and Pension Plan Employee Stock Purchase Plan Flexible Schedules Growth Opportunity Work/Life Balance

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