Job Description:
JCPENNEY - Department Supervisor
At JCPenney, there are exciting career opportunities for bright, energetic and talented individuals in a stimulating, fast-paced and team-oriented culture. We are committed to the development of each associate's career. It's a world worth exploring - where dedication and achievement are rewarded.
Today, The JCPenney Company operates more than 1,100 department stores in the nation's leading malls, one of the world's most sophisticated catalog networks, a leading Internet shopping site, and more.
DEPARTMENT SUPERVISOR - POSITION DESCRIPTION (35 HOURS PER WEEK)
BASIC FUNCTION:
Provides customer service through leadership and supervision of assigned Division(s) and participates in customer service and sales support activities that ensure a shopping environment that promotes the Company's ability to most effectively meet sales and profit objectives. Assists management in ensuring service levels provided in Customer Service Centers meet or exceed standards established by the Company.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
Supervises and participates in providing customer service in the assigned division(s), assuring that the customer service provided meets or exceeds the standard established by the Company in order to maximize sales and profit and build customer loyalty.
Supervises and performs support functions within assigned division(s) as directed by management. Ensures that customer service, staffing, customer service center, training and floor SET standards are achieved. Informs Management of merchandise outs.
Supervises and participates in the implementation of the SET-Sell planners for assigned division(s); supports promotional programs including event planning; interacts with the stock replenishment team to ensure all merchandise is represented in accordance with the floor SET standards.
Supervises and participates in ensuring that merchandise maintenance standards and core merchandise standards are achieved and maintained for assigned division(s).
Reviews schedules and recommends changes that will improve customer service. Develops, maintains or provides input into work schedules for teams based on forecast workflow in assigned areas. Assures timely availability of qualified associates through active participation in the store's recruiting, interviewing, hiring and training process. As assigned, develops and consults on appraisals of department associates by providing feedback on their performance.
Is responsible for a thorough understanding of the floor SET standards and that assigned division(s), is functioning within all standards outlined. Identifies issues, communicates with upper management to develop and execute plans to resolve.
Approves returns, adjustments, refunds, and exchanges in a positive manner within the Company guidelines in support of the Company's Satisfaction Policy.
Performs Store opening and closing duties as required. Assists Management in supporting Company sales building programs including Catalog Referrals, Credit, Gift Card and other programs and promotions implemented by the company.
ORGANIZATIONAL RELATIONSHIPS:
REPORTS TO: Store Manager or Sales Manager
This is the most usual reporting relationship.
Other:
Provides assistance to the Training Supervisor to improve training and customer service levels within assigned area or, in stores without a training supervisor, provides training as directed.
Participates in weekly meeting with the Sales Manager or Store Manager.
Coordinates with: All management and supervisory associates to assure accurate performance of assigned duties.
MINIMUM POSITION SPECIFICATION GUIDELINES
Basic Knowledge:
Ability to provide sales floor leadership and motivate others to performance levels to meet established customer service levels. Ability to train others in the use of various selling skills, presentation standards, and Company procedures. Requires the ability to work independently exercising good judgment in the decision making process. Requires application of special or trade knowledge and pertinent selling techniques. Thorough knowledge of all company cash, credit handling, and catalog procedures.
Previous Experience:
Three to five years' retail experience in selling, supervision or training is preferred
Equal Opportunity Employer
